Service Providers

Shanti Niwas Charitable Trust lockdown response

Shanti Niwas provides culturally appropriate social support services to senior citizens of Indian and South Asian origin and has activated their COVID Lockdown response.

They will be delivering different services relevant for a lockdown situation:  

  1. Kick start our Whole range of online activities including exercises, games, competitions, chat shows etc.

  2. Arrange for delivery of groceries and prescription medicines.

  3. Restart our “Caring Caller“ services.

  4. Continue our vegetarian “Meals on wheels” service which we initiated a couple of weeks ago.

  5. Continue providing DOSTI, and Elder Abuse Response Services over phone and if required on a “face to face” basis.

  6. Operate our transitional/Emergency services.

  7. Disseminate COVID related information received from govt agencies. 

For more information: Nilima Venkat, General  Manager, Shanti Niwas Charitable Trust Inc., Mob: 021 2028406

Family / Domestic Violence Support during lockdown

Shine Information

Specialist domestic violence service provider.

Women’s Refuge

New Zealand’s largest nation-wide organisation that supports and helps women and children experiencing family violence.

English Language Partners - COVID-19 Response

Contact ELP's Centre Managers in Auckland to find out about their online English classes for adults from migrant and refugee backgrounds. 

ELP Central and West

ELP North Shore

ELP South Auckland

Refugees as Survivors New Zealand (RASNZ) COVID-19 Resources

There's also a RASNZ Support and Information Line for former refugees (0800 472 769, Monday to Friday 9am – 5pm) . They have also collated reliable information and resources on COVID-19, particularly relating to mental health and wellbeing, in different languages. Resources will be updated as new information becomes available.

A RASNZ developed fact sheet with eight tips for parents, including Keep calm, Listen, Reassure, Develop a routine and Connect. RASNZ has parenting tips available in multiple languages including:

New Zealand Red Cross - COVID 19 Response

Help is available through Visitor Care Manaaki Manuhiri for people on temporary visas who are in New Zealand and experiencing serious hardship due to COVID-19.

Having been identified as an ‘essential service’, Red Cross Migration staff and volunteers are now set up at home and providing services remotely to resettled (former refugee) families and individuals in eight settlement locations across Aotearoa. This Programme Update #1 covers Red Cross current priorities, updates on key programmes (such as Pathways to Settlement, Restoring Family Links), quick links to language support and who you can contact for more updates and support at this time, plus more.

NZ Red Cross COVID-19 Information Page

  • What is COVID-19? Key information about what it is, the symptoms and what to do if you think you have the symptoms.

  • What you can do to slow the spread? Covers simple steps you can take to keep yourself and your loved ones safe and well. Includes links to flyers and posters with info on how to reduce the spread of the virus, as well as information on getting your household ready, such as creating or updating an emergency household plan.

  • Ministry of Health Easy Read Resources - translated into 11 languages: New Zealand Red Cross staff have translated the Ministry of Health Easy Read Resources into a range of languages – Arabic, Burmese, Farsi, Kinyarwanda, Nepali, Pashto, Somali, Spanish, Tamil, Tigrinya and Urdu.

  • Keep in the know and learn more: Details of reliable sources of information: NZ Government website and Ministry of Health, plus includes a link to the Red Cross First Aid app to receive up-to-date information on COVID-19, provided by the Ministry of Health, straight to your phone. 

  • Take action early: What to do if you become unwell.

  • Connecting with people overseas: Restoring Family Links can help people who may have lost contact with family members due to Covid-19. If you know someone who could benefit from this service, click here.