Emergency

New Zealand Red Cross - COVID 19 Response

Help is available through Visitor Care Manaaki Manuhiri for people on temporary visas who are in New Zealand and experiencing serious hardship due to COVID-19.

Having been identified as an ‘essential service’, Red Cross Migration staff and volunteers are now set up at home and providing services remotely to resettled (former refugee) families and individuals in eight settlement locations across Aotearoa. This Programme Update #1 covers Red Cross current priorities, updates on key programmes (such as Pathways to Settlement, Restoring Family Links), quick links to language support and who you can contact for more updates and support at this time, plus more.

NZ Red Cross COVID-19 Information Page

  • What is COVID-19? Key information about what it is, the symptoms and what to do if you think you have the symptoms.

  • What you can do to slow the spread? Covers simple steps you can take to keep yourself and your loved ones safe and well. Includes links to flyers and posters with info on how to reduce the spread of the virus, as well as information on getting your household ready, such as creating or updating an emergency household plan.

  • Ministry of Health Easy Read Resources - translated into 11 languages: New Zealand Red Cross staff have translated the Ministry of Health Easy Read Resources into a range of languages – Arabic, Burmese, Farsi, Kinyarwanda, Nepali, Pashto, Somali, Spanish, Tamil, Tigrinya and Urdu.

  • Keep in the know and learn more: Details of reliable sources of information: NZ Government website and Ministry of Health, plus includes a link to the Red Cross First Aid app to receive up-to-date information on COVID-19, provided by the Ministry of Health, straight to your phone. 

  • Take action early: What to do if you become unwell.

  • Connecting with people overseas: Restoring Family Links can help people who may have lost contact with family members due to Covid-19. If you know someone who could benefit from this service, click here.

Food Banks and Parcels

For Aucklanders unable to afford groceries or in lockdown with no access to other supports, find out about the Welfare Package and Food Banks you can access.

Food Banks List

For those located in Auckland, who need to access more food during the current level three lockdown, the following food banks are providing kai:

  • Nga Whare Waatea Marae, Mangere - A drive-through food bank is operating weekdays at Nga Whare Waatea Marae at 31 Calthorp Close, Mangere from 10am-2pm until further notice. Bring ID. Wait in car and our kaimahi will awhi one whānau at a time.

  • Auckland City Mission Foodbank - If you need a food parcel call ACM 09 303 9266 and speak to the Crisis Care team. You will then be given a time to collect from ACM distribution centre at 15 Auburn Street, off Boston road in Grafton. Everyone must take ID with them.

  • Salvation army food parcels - Contact the Mt Wellington Salvation Army Community Ministry 09 379 7615 – or their local Salvation Army Community Ministry (ring 0800 53 00 00 to find your local ministry). You will be given a time to collect your food parcel.

  • Presbyterian Support Northern - Call 09 309 2054 to arrange a pick-up at 8 Madeira Lane, Grafton. Strictly no walk-ins and collections are strictly between 11-12am Mon-Fri.

  • St Vincent De Paul, Newton branch – Call 09 815 6122 or email – Auckland@stvinnies.co.nz  and they can deliver a food parcel.

  • Papakura Marae Foodbank - Open Mon-Fri 10am-2.30pm, 09 297 2036. Please phone to request a food parcel, someone will ring you back to do a phone interview, then food will be delivered. Only deliveries to Papakura and Manurewa areas currently.

  • Orakei Foodbank - Call 521 5712 and leave message on voicemail with details of how many in family etc. Parcels are only delivered on Tuesdays and Fridays to Orakei, Kohimarama and Mission Bay.

  • St Marks Church in Pakuranga are still open but only focusing on those in Pakuranga. You can contact them directly via their contact page on their website or emailing stmarks@xtra.co.nz.

  • Hills Church on Hillsborough Road can be emailed at office@hillschurch.nz Please provide details on your needs and they will do their best to provide a food parcel. Hills Church has also offered to go shopping for those that cannot leave home due to self-isolation if needed.